5 Things IT Services Does That You Might Not Know
When you think about the role of UCLA IT Services, you might think: email, wireless, security, and UCLA Logon ID... and you would be right. But, did you know that IT Services offers many other products and services you might not know about? Here’s a round-up of five things IT Services does that we think are pretty cool!
Web Content Management
- Drupal Content Management System: a full-featured and open-source software content management system, offers advanced permissions controls, workflow tools, and flexible layout design options that allow users to create and manage many types of websites.
- Security: 24x7 monitoring, data redundancy, backup services, and all monthly security patches.
- UCLA Single Sign-On (SSO): Fully integrated with UCLA Logon ID—no need for maintaining a separate logon account.
- Advanced editing permissions: Determine who on your team can edit certain content.
- Workflow: Create a review, approval, and publishing process for content on your website.
- Responsive design: Sites are optimized for desktop, mobile and tablet viewing.
- UCLA Theme: Our themes are consistent with UCLA’s branding guidelines.
UCLA Mobile Program
IT Services manages the UCLA Mobile Program in order to provide mobile phone service for faculty and staff. The current customer base includes over 150 campus departments. ITS works directly with carriers to set up service, manage bills, and recharge departments.
- The services that are offered are for departments that require their staff to carry a mobile device for business needs.
- Carriers include AT&T, Sprint, T-Mobile, and Verizon and rates are established by the Western States Contracting Alliance Contracts (WSCA).
IT Services Training Center
The IT Services Training Center works both internally and with Administration units to develop instructor-led and online training resources, including user manuals, videos and support materials. They work primarily with technical teams to develop software-related training. They also partner with administrative teams that don’t have dedicated trainers or course developers to design solutions that streamline their training process.
With the Training Center consultation and development services, you can:
- Decide what training types work best for your business objectives
- Design online courses that streamline instructor-led training/classroom training
- Produce short videos on products, processes or services
- Structure and write training documentation for your user guides
IT Security Office
You may already be familiar with many services provided by the IT Security Office -- such as Multi-Factor Authentication, The Phish Bowl, and Incident Response Management, but did you know that the IT Security Office created an Education and Awareness InfoSec Blog for students called The CyberSafe Bruin that includes a library of security awareness training modules?
Knowledge Bases & FAQs
IT Services has a number of Knowledge Bases and how-to articles to help you find the answers you need.