IAM Accounts FAQs

What you need to know

The Identity & Accounts Manager (IAM Accounts) replaces the logon.ucla.edu website, which has been assisting UCLA students, faculty, staff, and visitors for many years in creating and managing their UCLA Logon IDs. Since IAM Accounts went live in December, the logon.ucla.edu site is redirecting visitors to IAM Accounts. 

IAM Accounts also integrates multi-factor authentication (MFA) into the UCLA Logon ID creation process, allowing new users to enroll immediately in MFA and add that extra layer of security to their accounts. The University recently reached a milestone in MFA participation on campus, and we want to further that success by making it even easier for customers to enroll.

The application also offers:

  • A complete redesign of the logon.ucla.edu site, supporting UCLA branding guidelines;
  • A responsive (mobile-friendly) interface;
  • A more robust and secure infrastructure; and
  • Content that is easy to navigate, with help just a click away.

Going forward

We’ll continue to enhance IAM Accounts and add useful features to it. Future updates will include additional account recovery options, such as SMS-based and alternative email recovery; options to edit incorrect personal information such as names and email addresses; and the ability to view which applications you have accessed.

  • 1. When will IAM Accounts go live?
  • It went live on December 18, 2017.  
  • 2. How does this change affect existing customers?
  • IAM Accounts offers existing users a new, more intuitive interface. Multi-factor authentication (MFA) will also be incorporated into the application, so if you’re not yet enrolled, it will be even easier to sign up.
  • 3. Whom do I contact if I have issues using IAM Accounts?
  • Please contact the IT Support Center for support: help@it.ucla.edu or (310) 267-4357.
  • 4. How long will logon.ucla.edu be operational?
  • Logon.ucla.edu will be disabled when IAM Accounts goes live in December. Visitors to logon.ucla.edu will be redirected to IAM Accounts.
  • 5. Can I access the application on a mobile device?
  • Yes, IAM Accounts is responsive and fully functional on smartphones and tablets.
  • 6. What are the requirements of this application?
  • To use IAM, you must have an updated, modern browser (Internet Explorer or Edge, Firefox, Chrome, Safari, etc.) with a recent version of JavaScript enabled.
  • 7. What is the URL for IAM Accounts?
  • The URL for IAM Accounts is https://accounts.iam.ucla.edu. At that time, please make sure to change any bookmarks or references you have for the original logon.ucla.edu site to IAM Accounts.