The 2016 IT Services Customer Forum: Enhancing Security and Service

Did you miss our IT Services Customer Forum on November 2nd? Here’s what happened.

Did you miss our IT Services Customer Forum on November 2nd? Here’s what happened.

On November 2nd, nearly 200 campus colleagues gathered at UCLA’s CNSI Auditorium for the third annual IT Services Customer Forum. The hot topic was cyber-security, but the forum covered many other IT topics, such as UCPath, organizational changes at IT Services, and Web content publishing and cloud storage solutions.

Associate Vice Chancellor Andrew Wissmiller kicked off the forum by discussing recent improvements to the IT Services organizational structure: the new “IT Operations” unit, led by Chief Technology Officer Mike Van Norman; and the new “Business Operations” unit, headed by Chief Business Officer Debbie Goldwater. Both units will better position IT Services to focus on enriching service delivery and furthering strategic initiatives.

Andrew also provided some status updates for several enterprise applications, including UCPath, which will go live at UCLA in September, 2017. View Andrew’s slides in Box.

CTO Mike Van Norman offered more details on the new IT Operations unit and talked about its major goals, including internal standardization and automation, and expanding the campus’ network and data center. View Mike’s slides in Box.

Did you know that campus systems encounter more than 800 actionable IT security incidents per month? Michael Story, Interim Chief Security Officer and Director of IT Security, described the nature of these incidents and how his office works to combat them. Michael’s slides outline IT Security’s immediate and long-term goals, and show you how to get involved.

Part of staying safe online is using multi-factor authentication (MFA). Albert Wu, Senior Director of Information Management Services, gave a live demo of the campus’ new MFA application, Duo. Albert’s slides tell you how to sign up for MFA; how to take advantage of our Web content publishing solution, Acquia/Drupal; and how to use your unlimited storage on Box to share files and collaborate.

A video recording of the presentations is also available.

Thank you to all of our colleagues who were able to attend the 2016 Customer Forum. If there’s an IT topic you’d like us to address at future forums, please drop us a note:

We hope to see you at one of our events next year!