Limited Duo outage: Resolved

The Duo service has been restored.

Update, 9:32 p.m. — This issue has been resolved.  Duo is now back to normal operation. We apologize for any inconvenience this may have caused. If you’re still experiencing issues with this service, please contact the IT Support Center at (310) 825-8000 or


We’re getting reports that users who use telephone or SMS options for Duo multi-factor authentication are not able to authenticate and getting an error message. Using the Duo app seems to work normally. The issue began around 7:15 p.m, and is affecting users who select the telephone or SMS option to authenticate. We're investigating the issue, and working to fix the problem.

We will update when we know more. If you’re one of the affected users, or would like more details, please contact us at (310) 825-8000 or