Shibboleth Single Sign On (SSO) Outage - Resolved

We’re getting reports that some users may be experiencing issues with logging in to Shibboleth, our single sign-on (SSO) system.

Update - 4:54 p.m.: Shibboleth continues to function normally and users are able to log in via Single Sign-On (SSO). The issue has been identified: The locally stored metadata had a “validUntil” date set that expired. This in turn caused the IdP server to ignore any data contained in that file. The validUntil date was updated to manually to allow the IdP to again start serving the services on campus that rely on the local metadata. We are reviewing what processes set the validUntil date to ensure that it is not reset by any tooling being used. 

For further assistance or questions, please contact the IT Support Center at (310) 267-HELP (4357) or help@it.ucla.edu.

Update - 3:50 p.m.: Shibboleth is now functioning normally and users are able to log in via Single Sign-On (SSO). If further assistance is needed, please contact the IT Support Center at (310) 267-HELP (4357) or help@it.ucla.edu.

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We’re getting reports that some users may be experiencing issues logging in with Shibboleth, our single sign-on (SSO) system. We’ll update when we learn more.

For more details or help, please contact The IT Support Center at (310) 267-HELP (4357) or help@it.ucla.edu.