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Key Initiatives

IT Services is partnering with academic, research, and administrative units throughout UCLA to help advance departmental missions, enhance productivity, and leverage cost-effective IT infrastructure. 

strengthen the foundation: enterprise infrastructure solutions, enterprise information security, application modernization; advance the mission: constituent experience and relationship management, enterprise data analytics, academic technology


Strengthen the Foundation

Enterprise Infrastructure Solutions

Description: Modernize Telephony services to improve voice services efficiency and eliminate costly hardware equipment.

Benefits:  Provide a modern and reliable softphone solution to support remote, hybrid, and mobile work environments.

Website: Bruin Voice

Project Manager:Omar Rojas andStephanie Mandell

Enterprise Information Security

Description: The purpose of this engagement is to support the foundational build and framework of the Bruin Secure program.

Benefits: Build the foundation for achieving the Bruin Secure vision to drive initiatives that foster a security-minded culture and provide a more secure digital environment.

Project Manager: Kevin Kirst

Application Modernization

Description: Implement JAGGAER procure to pay solution, to support procurement-related processes, and modernize legacy systems and applications.

Benefits: Modernizes campus financial systems and transforms business processes.

Project Manager:Mark DeMaio (Project Director) and Matthew Trimmer (Project Manager)

SeeAscend website.
Description: Implement Oracle Financials Cloud to achieve crucial, modern efficiencies, streamline reporting needs, and meet regulatory requirements.

Benefits: Modernizes campus financial systems and transforms business processes.

Project Director:Mark DeMaio

SeeAscend website.
Description: Replace UCLA’s aging mainframe-based Financial Aid system.

Benefits:Improves student financial aid portal experiences with interactive features like an embedded financial aid calculator, four-year financial aid projections, and document upload with eSignature.

Project Manager:Ming Fu andSamantha Hamman

For feedback, please leave your thoughts in our POPin

SeeFACET website.

Description: Provide technology solutions to heighten capacity for Campus Human Resources.

Benefits: Modernize vital HR systems, streamline processes, and improve the overall experiences of HR clients, employees, and the campus community.

Project Manager:Haimant Batra

Advance the Mission

Customer Experience & Relationship Management

Enterprise Data & Analytics

Academic Technology

Operational Excellence

Operating Model

Description: Create IT Hub for Admin Services through the rationalization of services , consolidation of resources, and unification of IT staff.

Project Manager:Jennifer Ferry
Description: Review and update the organizational model to align current and future services ITS will offer through the Digital Campus Roadmap.

Project Manager:Jennifer Ferry