Key Initiatives

We are partnering with academic, research, and administrative units throughout UCLA to help advance departmental missions, enhance productivity, and leverage cost-effective IT infrastructure.

 

In Flight

Ascend

The implementation of Oracle Financials Cloud as part of the Ascend Project supports UCLA’s core mission by modernizing financials systems and transforming business.

Financial Aid Cloud Environment Technology (FACET)

UCLA’s financial aid transformation enables administrative excellence through operational efficiency and compliance along with an enhanced customer service experience for students and their families.

IT Transformation

A roadmap for improving and aligning IT capabilities to meet the strategic needs of UCLA students, faculty, researchers, and staff.

LMS Transformation

Creating a solution that elevates the teaching and learning experience at UCLA.

 

Pending

Asset Management

Create a single source of truth (SoT) to understand where IT Services’ physical property is located and to centralize enterprise data.

Business Continuity & Disaster Recovery

Ensure that infrastructure and processes are in place to Recover Systems and Data when disaster or human-error event occurs.

Campus Engagement (Bruin Secure)

Ensure that OCISO can proactively engage units to help them understand campus information security policy and strategy.

Customer Experience Assessment

Assess IT Services Customer Experience (CX) group (~40 employees) in an effort to identify opportunities to improve internal efficiencies and services delivered for students, faculty, and staff.

GitHub 

GitHub cloud campus wide, as a source control management system to provide tracking and managing changes to code.

IAM Modernization

Strengthen, mature and modernize IAM  systems, processes, data management, and technical architecture.

Inventory Classification

Build a single source of truth (SoT) to ensure that the university’s physical assets required to deliver services are properly controlled, and that accurate and reliable information about those assets is available when and where it is needed. Provide UCLA with the centralized configuration information needed to make better business decisions and run efficient ITSM processes that leaders can better understand critical CIs and the impact they have during a root cause analysis, legal compliance, incident management, and change management.

Service Catalog

Develop a service catalog that provides clarity to end users on the services offered, including the following information: Service category, Service description, Service availability, Service-specific SLAs, Service owner and Service costs (if applicable).

Software Central Phase 1 (Infrastructure Uplift)

Migrate Software Central (SWC) operational frontend UI and backend database from 20+ year old legacy FileMaker Pro platform to ServiceNow.

Telephony

Standardize telephony services as this will enable efficiency in voice services and eliminate costly hardware equipment.