General Questions
The campus physical phone deployment phase is currently in progress. If you have questions regarding status, please email bruinvoice@it.ucla.edu.
For UCLA Health customers, we are currently working on assessing phone lines and migrating users to Zoom softphones. Physical phone deployment will occur once all softphones have been migrated.
For common area and shared workspaces, such as student-staff desks, please visit the IT Services Product & Services Catalog (1000745).
The Zoom Phone desktop and mobile applications will meet the voice connectivity needs of most customers over a physical desk phone. Faculty and staff are highly encouraged to migrate to a softphone.
When transitioning to a softphone, our project team can eWaste or your campus unit can resell the hardware.
If you want to keep a desk phone, you will need to purchase a new Zoom compatible phone. This will be considered a premium charge that your campus academic, administrative, or research unit is responsible for.
New physical phones deployed through Bruin Voice are covered by a one-year warranty provided by ITS. Older VoIP phones that are converted to be Zoom compatible do not qualify for a warranty if they were initially installed more than a year ago.
Yes. Please work with your consultant to relay your current model information and they will provide you with recommendations.
Customers that have Cisco 88xx series phones may elect to convert them to Zoom Phone for a one-time $26 conversion cost.
5% of conversions are expected to fail, in which case a new Zoom-compatible Poly phone will need to be purchased.
Please note that Cisco 7700 series phones cannot be converted.
You will need to purchase a PoE (Power over Ethernet) cord if you do not already own one. You will also need to purchase a wall mount for E100 and E220 models separately, if needed. Please visit the IT Services Product & Services Catalog (1000745) for more information.
Voicemail
Physical phone users who do not have a Zoom Phone account can only check received voicemail messages on their physical handset.
No – To create a voicemail greeting for common area phones or physical phones that are not linked to a Zoom account, please submit a PCR-360 CustomerCenter request. Go to PCR-360 CustomerCenter > Submit Request > Select Topic > Changes to Zoom Phone.
Please include the phone number and greeting you would like callers to hear.
Zoom softphone users can learn more about softphone features, including how to manage voicemail settings and customize greetings, on the Bruin Voice Reference Materials site.
If you have a physical phone and Zoom account (softphone), then you are able to check received voicemails (audio prompt 1) as well as record a personal greeting (audio prompt 2) using your physical phone. You may also update your audio greeting through your Zoom softphone.
