Our Physical Phone Deployment prep is currently in progress. CAOs will be asked to provide cost approvals before physical phone deployment is officially kicked off. Please contact your consultant or bruinvoice@it.ucla.edu if you have more questions.

For common area and shared workspaces, such as student-staff desks, we have identified the following recommended models:

The Zoom Phone desktop and mobile applications will meet the voice connectivity needs of most customers over a physical desk phone. Faculty and staff are highly encouraged to migrate to a softphone.

When transitioning to a softphone, our project team can eWaste or your campus unit can resell the hardware.

If you want to keep a desk phone, you would need to purchase a new Zoom compatible phone. This will be considered a premium charge that your campus academic, administrative, or research unit is responsible for. 

New physical phones deployed through Bruin Voice are covered by a one-year warranty provided by ITS. Older VoIP phones that are converted to be Zoom compatible do not quality for a warranty if they were initially installed more than a year ago.

Yes. Please work with your consultant to relay your current model information and they will provide you with recommendations.

Customers that have Cisco 8800 series phones may elect to convert them to Zoom Phone for a one-time cost per phone. There will be a $26 one-time conversion cost. 

5% of conversions are expected to fail, in which case a new Zoom-compatible Poly phone needs to be purchased. 

Please note that Cisco 7700 series phones cannot be converted.

You will need to purchase a PoE (Power over Ethernet) cord if you do not already own one. You will also need to purchase a wall mount for E100 and E220 models separately, if needed.

Physical phone users who do not have a Zoom Phone account can only check received voicemail messages on their physical handset.

No – To create a voicemail greeting for common area phones or physical phones that are not linked to a Zoom account, please open Web Center order. Please include the phone number and greeting you would like callers to hear.

Open a Web Center order by going to http://webcenter.it.ucla.edu/ > Voice Services > Telephone Service > Request Consulting Appointment>Zoom Phone Requests. Please include the users name and official UCLA email address. If you would like to use a phone number that is already in use, please indicate this as well.

Zoom softphone users can learn more about softphone features, including how to manage voicemail settings and customize greetings, on the Bruin Voice Reference Materials site.

If you have a physical phone and Zoom account (softphone), then you are able to check received voicemails (audio prompt 1) as well as record a personal greeting (audio prompt 2) using your physical phone. You may also update your audio greeting through your Zoom softphone.