Bruin Voice

Here is a handy one-pager on some benefits of Zoom Phone.

Please see the networking requirements here.

Please submit a request on the PCR-360 CustomerCenter. Go to PCR-360 CustomerCenter > Submit Request > Select Topic > Changes to Zoom Phone.

For further security information, please check out the Compliance section of the ITSP FAQ and the following links:

White Paper on Security

Security at Zoom

Privacy practices at Zoom

Any Zoom user, including students, are able to add their phone number in Zoom voluntarily, even if they do not have Zoom Phone. For reference, telephone numbers are considered directory information under FERPA at UCLA.

Please submit a request on the PCR-360 CustomerCenter. Go to PCR-360 CustomerCenter > Submit Request > Select Topic > Changes to Zoom Phone.

Shared lines are handled in three ways:
1. Call delegation is used for phone users that need to answer another end user's phone.
2. Shared line groups are used for lines that several phone users answer, such as main department lines.
3. Call Queues and Auto Receptionists are more advanced applications similar to ACD and Auto Attendant.

Existing campus phone numbers will be transferred onto Zoom Phone. For new line requests, your unit's Technical Coordinator can submit a new line request via Webcenter, per standard procedure.

Zoom has multiple redundant data centers across the country. If one data center goes down, the number can be seamlessly moved to another without interrupting service.

Apple is still looking into issues with M1/M2 wireless connectivity issue. Please use this link to IT Services status page for intermittent connectivity issues and workarounds. 

​​​​​UCLA has dedicated outdoor blue light phones, elevators, and panic buttons throughout campus for emergencies. First responders, Emergency Operation Center members and Office of Emergency Management staff will have priority mobile services on work cell phones that ensure their calls go through during times of cell traffic congestion so that they can coordinate responses to emergencies.

• Dial 9-1-1 from any blue light phone, Zoom soft or physical phone or cell phone.  Even wireless phones that are not subscribed to or supported by a specific carrier, can call 911. Source: 911.gov
• The UCLA Bruin Safe app is also available for important safety alerts and instant access to campus safety resources.

Emergency dispatchers uses your location to identify where you are if you dial 911 through Zoom.

Emergency services will be notified of your dispatchable location when you dial 911 from Zoom Phone via:
- Computer/Tablet: Zoom Phone will send the emergency address you set in your Zoom profile to law enforcement.
- Cell phone:  Zoom Phone will leverage your cell phone carrier’s network and cell towers to determine your location, and will send the location information to law enforcement.

Please remember, Blue Light Phones can be found across campus and can be used for all emergencies.

• First, see if your department fits the approval guidelines:
  • Labs, workshops, and rooms handling hazardous materials or performing high risk operations. 
  • Interior areas with no reliable network connection or cell signal.

If your department meets the criteria, please submit a PCR-360 CustomerCenter request by going to PCR-360 CustomerCenter > Submit Request > Select Topic > Other Phone Service Requests.

Shared lines are handled in three ways.
(1) Call delegation is used for phone users that need to answer another end user's phone.
(2) Shared line groups are used for lines that several phone users answer, such as main department lines.
(3) Call queues and Auto Receptionists are more advanced applications similar to ACD and Auto Attendant.

SMS will be available to Zoom users on a rolling basis, starting in summer 2024. The initial enablement includes Wave 1-8 softphone-only users. Once your line is fully migrated and ported to Zoom, you will see SMS appear on your Zoom Phone interface next to “Lines.” You can text any number that also has SMS capabilities.

Yes, when traveling outside of the US, your Zoom phone will still behave as it does in the US. If you want to make calls to countries outside the US or Canada, including countries you are visiting, you need an international calling plan. International Long Distance Call Rates apply. To enable calling outside the US or Canada, please include this on your workbook. 

If you already have Zoom phone and need international service, please submit a request on the PCR-360 CustomerCenter. Go to PCR-360 CustomerCenter > Submit Request > Select Topic > Changes to Zoom Phone.
Note: Since each country uses a different number for local emergency calling, Zoom Phone emergency calling will not work in other countries the way it does in the US.

Yes. You can transition from one mobile device to another while on an active call. 

After Hypercare closes, please submit all Zoom phone related requests on the PCR-360 CustomerCenter. Go to PCR-360 CustomerCenter > Submit Request > Select Topic > Changes to Zoom Phone or General Inquiry.

Yes! There is an informal Slack workspace to continue sharing best practices. This space is not managed by the Bruin Voice Project Team. To join, visit https://ucla.slack.com/archives/C04F3KC73RU

Please submit a request on the PCR-360 CustomerCenter. Go to PCR-360 CustomerCenter > Submit Request > Select Topic > New Zoom Softphone.