
Softphones
Basic Information - Zoom Phone
What you need to know about Zoom Phone
On your Go-Live date, a phone icon will appear on the Zoom toolbar to indicate that Zoom Phone has been activated. If the phone icon is not showing, you may need to sign out and sign in again using your UCLA Logon credentials.
Tablets & Mobile Devices: iOS, iPadOS, and Android requirements
For further security information, please check out the Compliance section of the ITSP FAQ and the following links:
Security at Zoom
Basic Information - Bruin Voice
How Bruin Voice project will help implement Zoom Phone at UCLA
Connectivity Issues
Emergency Calling
How Zoom Phone ensures safety in case of emergency.
- Computer/Tablet: Zoom Phone will send the emergency address you set in your Zoom profile to law enforcement.
- Cell phone: Zoom Phone will leverage your cell phone carrier’s network and cell towers to determine your location, and will send the location information to law enforcement.
To add or update your emergency address, access the Zoom web portal. In the Navigation menu > Phone > Settings > Emergency Addresses > Edit
Hardware
Recommended headsets include:
a. Logitech USB Headset H390
https://www.cdwg.com/product/logitech-usb-headset-h390-headset/1304366?pfm=srh
b. Microsoft LifeChat LX-3000
https://www.cdwg.com/product/microsoft-lifechat-lx-3000-headset/2825821?pfm=srh
c. Logitech H540 On Ear Headset
https://www.cdwg.com/product/logitech-h540-on-ear-headset/2808567
For more information and detail on our catalog, please see: Which headset is right for me?
Telephony Features
Any other technical questions on Zoom Phone.
(1)Call delegation is used for phone users that need to answer another end user's phone.
(2)Shared line groups are used for lines that several phone users answer, such as main department lines.
(3)Call queues and Auto Receptionists are more advanced applications similar to ACD and Auto Attendant.
SMS is unavailable at this time, however we will notify users when this feature becomes available.
Note: Since each country uses a different number for local emergency calling, Zoom Phone emergency calling will not work in other countries the way it does in the US.
1. Start a Zoom Phone call while in a Zoom meeting, then switch back to the meeting.
2. Start a Zoom meeting while on a Zoom Phone call, then switch back to the phone call.
3. Merge a Zoom Phone call into a Zoom meeting.
Voicemail
Support
How to get more support?
Yes! There is an informal Slack workspace to continue sharing best practices. This space is not managed by the Bruin Voice Project Team. To join, visit https://ucla.slack.com/archives/C04F3KC73RU
For common area and shared workspaces, such as student-staff desks, we have identified the following recommended models:
Phone Model | Cost |
---|---|
E100 (2-Line) | $101.73 |
E220 (4-Line) | $108.24 |
E320 (8-Line) |
$161.73 |
E550 (14-Line) | $251.08 |
Poly Trio C60 (Conference) | $876.00 |
When transitioning to a softphone, our project team can eWaste or your campus unit can resell the hardware.
If you want to keep a desk phone, you would need to purchase a new Zoom compatible phone. This will be considered a premium charge that your campus academic, administrative, or research unit is responsible for.
New physical phones deployed through Bruin Voice are covered by a one-year warranty provided by ITS. Older VoIP phones that are converted to be Zoom compatible do not quality for a warranty if they were initially installed more than a year ago.
The Zoom Phone desktop and mobile applications will meet the voice connectivity needs of most customers over a physical desk phone. Faculty and staff are highly encouraged to migrate to a softphone.
When transitioning to a softphone, our project team can eWaste or your campus unit can resell the hardware.
If you want to keep a desk phone, you would need to purchase a new Zoom compatible phone. This will be considered a premium charge that your campus academic, administrative, or research unit is responsible for.
In most cases, yes. Please work with your consultant to relay your current model information and they will provide you with recommendations.