Here is a handy one-pager on some benefits of Zoom Phone.

Please see the networking requirements here.

Please submit a Web Center request to Consulting Services, and they will be able to help. Go to http://webcenter.it.ucla.edu/ > Voice Services > Telephone Service > Request Consulting Appointment > Zoom Phone Requests. Please include the users name and official UCLA email address. If you would like to use a phone number that is already in use, please indicate this as well.

For further security information, please check out the Compliance section of the ITSP FAQ and the following links:

White Paper on Security

Security at Zoom

Privacy practices at Zoom

Any Zoom user, including students, are able to add their phone number in Zoom voluntarily, even if they do not have Zoom Phone. For reference, telephone numbers are considered directory information under FERPA at UCLA.

Please include all requests for adding and deleting users in your data workbook and work with your consultant if you have questions. It is crucial to include all requests for your department in the data workbooks to ensure smooth transition to Zoom Phone during your wave.

During your wave's Hypercare: If you are a current wave user and could not include your request before data workbook freeze, you can submit a request for deleting users for shared lines through all our Hypercare mediums during our first week of Go-Live.

After Hypercare: Requests to add a new user to an existing shared line will require a Web Center order. After Hypercare is over, please submit all phone service change requests through Web Center, per standard process. http://webcenter.it.ucla.edu/ > Voice Services > Telephone Service > Request Consulting Appointment>Zoom Phone Requests. Please include the users name and official UCLA email address.

Shared lines are handled in three ways:
1. Call delegation is used for phone users that need to answer another end user's phone.
2. Shared line groups are used for lines that several phone users answer, such as main department lines.
3. Call Queues and Auto Receptionists are more advanced applications similar to ACD and Auto Attendant.

Existing campus phone numbers will be transferred onto Zoom Phone. For new line requests, your unit's Technical Coordinator can submit a new line request via Webcenter, per standard procedure.

Zoom has multiple redundant data centers across the country. If one data center goes down, the number can be seamlessly moved to another without interrupting service.

Apple is still looking into issues with M1/M2 wireless connectivity issue. Please use this link to IT Services status page for intermittent connectivity issues and workarounds. 

​​​​​UCLA has dedicated outdoor blue light phones, elevators, and panic buttons throughout campus for emergencies. First responders, Emergency Operation Center members and Office of Emergency Management staff will have priority mobile services on work cell phones that ensure their calls go through during times of cell traffic congestion so that they can coordinate responses to emergencies.

• Dial 9-1-1 from any blue light phone, Zoom soft or physical phone or cell phone.  Even wireless phones that are not subscribed to or supported by a specific carrier, can call 911. Source: 911.gov
• The UCLA Bruin Safe app is also available for important safety alerts and instant access to campus safety resources.

Emergency dispatchers uses your location to identify where you are if you dial 911 through Zoom.

Emergency services will be notified of your dispatchable location when you dial 911 from Zoom Phone via:
- Computer/Tablet: Zoom Phone will send the emergency address you set in your Zoom profile to law enforcement.
- Cell phone:  Zoom Phone will leverage your cell phone carrier’s network and cell towers to determine your location, and will send the location information to law enforcement.

Please remember, Blue Light Phones can be found across campus and can be used for all emergencies.

• First, see if your department fits the approval guidelines:
  • Labs, workshops, and rooms handling hazardous materials or performing high risk operations.
  • Interior areas with no reliable network connection or cell signal
  • If your department meets the criteria, please submit a Webcenter Request at http://webcenter.it.ucla.edu/ to purchase a back-up phone that will be stripped of all business functionality (e.g., voicemail).

Shared lines are handled in three ways.
(1) Call delegation is used for phone users that need to answer another end user's phone.
(2) Shared line groups are used for lines that several phone users answer, such as main department lines.
(3) Call queues and Auto Receptionists are more advanced applications similar to ACD and Auto Attendant.

SMS is unavailable at this time, however we will notify users when this feature becomes available.

Yes, when traveling outside of the US, your Zoom phone will still behave as it does in the US. If you want to make calls to countries outside the US or Canada, including countries you are visiting, you need an international calling plan. International Long Distance Call Rates apply. To enable calling outside the US or Canada, please fill out a Webcenter form.
Note: Since each country uses a different number for local emergency calling, Zoom Phone emergency calling will not work in other countries the way it does in the US.

Yes. You can transition from one mobile device to another while on an active call. 

You can reach out to the project team at any time. If technical support is needed, the project team will refer you to the help desk (help@it.ucla.edu) for support. After the end of the Bruin Voice project, please direct all Zoom Phone related requests to Webcenter. http://webcenter.it.ucla.edu/ > Voice Services > Telephone Service > Request Consulting Appointment>Zoom Phone Requests. Please include the users name and official UCLA email address.

Yes! There is an informal Slack workspace to continue sharing best practices. This space is not managed by the Bruin Voice Project Team. To join, visit https://ucla.slack.com/archives/C04F3KC73RU