The IT Support Center employs student consultants who have an interest in assisting the campus community with technology and are able to explain and troubleshoot problems and concepts related to our services. The student consultant provides primary support for walk-in, email, and telephone customers.
Positions provide a competitive hourly rate, with advancement possibilities based on performance and experience. You may be required to work some evening shifts. All student consultants are required to work a minimum of 12 hours a week.
At a minimum, you must have:
- At least 3 quarters remaining until graduation.
- Knowledge of common software and tools, such as modern login systems, multi-factor authentication, and cloud-based file hosting (Google Drive, Box), and the ability to explain how to use these tools in plain English.
- Ability to identify, explain, and resolve problems with both Windows and Macintosh operating systems, as well as with our supported software and services, such as email client software, proxy server configuration, etc.
- Demonstrated excellent interpersonal skills, including ability to work collaboratively and to communicate clearly, over the telephone and in person with faculty, staff, and students.
Interested in applying for a position? Please fill out our job application (PDF form) and drop it off or mail it to:
IT Support Center
UCLA
Kerckhoff, Suite 124
Box 957216
Los Angeles, CA 90095-7216
If you have a resume, or additional details you would like us to know about you, please include it with your job application or email them to help@it.ucla.edu.
Continued employment is contingent upon completion of a successful background investigation.
