The IT Support Center is available to provide support for specific software and services. There are several ways to contact us for assistance.
Winter Quarter 2024 Telephone Hours
We are available 24/7 by phone at (310) 267-HELP (4357). Phone and walk-in assistance from the on-site team can be reached during the following dates:
| day | Time |
|---|---|
| Monday through Friday | 9:00 a.m. - 6:00 p.m. |
| Saturday and Sunday | Closed |
| Holiday Hours and Closures | No walk-in support available from Monday, January 13, 2025 to Friday, January 17 2025 due to the Palisades Fire Closed on Monday, January 20, 2025 for Martin Luther King, Jr. holiday Closed on Monday, February 17, 2025 for Presidents' Day holiday |
Email Technical Support
- Please email us at help@it.ucla.edu and be sure to provide the information listed above.
- Open a ticket
Things to Remember When Contacting the Help Desk
In order to better assist you, we need specific information about you, your computer, and the problem that you’re having. Please have the following information when you contact us:
- Your UCLA Logon ID. Please note that this is the part of your email address before @ucla.edu.
- If you cannot remember your UCLA Logon ID, please provide your 9-digit University ID number.
- IT Support Center staff will never ask for your password. Do not provide your password to anyone over the phone or via email.
- The operating system and version installed on your computer.
- The version of the software you are using.
- Your Internet Service Provider (how you connect to the Internet).
- The exact error message you are getting.
- The exact time you are getting the error.
