Contact Us

The IT Support Center is available to provide support for specific software and services. There are several ways to contact us for assistance.

Fall Quarter 2021 Walk-In and Telephone Hours

Walk-in support is available on campus at 124 Kerckhoff Hall. We are also available by phone at (310) 267-HELP (4357)

Monday - Thursday 

9:00 a.m. - 8:00 p.m.

Friday 9:00 a.m. - 6:00 p.m.
Saturday and Sunday Closed
Holiday Hours and Closures

Closed on Thursday, November 11, 2021 for Veterans Day holiday

Closed on Thursday, November 25, 2021 and Friday, November 26, 2021 for Thanksgiving holiday

Email Technical Support

 

Things to Remember When Contacting the Help Desk

In order to better assist you, we need specific information about you, your computer, and the problem that you’re having. Please have the following information when you contact us:

  • Your UCLA Logon ID. Please note that this is the part of your email address before @ucla.edu.
    • If your email address is anything other than @ucla.edu, then it is not an IT Support Center supported email account.
    • If you cannot remember your UCLA Logon ID, please provide your 9-digit University ID number.
    • IT Support Center staff will never ask for your password. Do not provide your password to anyone over the phone or via email.
  • The operating system and version installed on your computer.
  • The version of the software you are using.
  • Your Internet Service Provider (how you connect to the Internet).
  • The exact error message you are getting.
  • The exact time you are getting the error.