Academic Technology
Academic Technology sets the strategy for a portfolio of enterprise-wide products and platforms enabling the activities of academic stakeholders across the university.
Enterprise Data and Analytics
Enterprise Data & Analytics leads campus-wide enterprise data and analytics including data governance, architecture, data and application integration, database administration, and business intelligence such as reporting and analytics.
Business Information Technology
In partnership with and in support of administrative stakeholders, the Business Information Technology team designs, develops, configures, enhances, optimizes, and maintains products and platforms that enable UCLA’s business functions (e.g., Budget & Financial Management, Student Information, Faculty Information, Business Information, Human Resource Information, Customer Relationship Management).
Infrastructure Services
Infrastructure Services provides flexible, reliable, and secure traditional and cloud infrastructure services (network services, platform services, data center operations and management, and unified communications) enabling connectivity, productivity, and security for UCLA. Infrastructure Services strives to optimize performance increasing storage, elevating the network, and reducing downtown.
Customer Success
Customer Success proactively manages IT customer satisfaction and loyalty, ensuring interactions meet customer needs and managing and resolving common customer inquiries and needs. Acts as the “front door” for ITS providing tiered support to handle the majority of common IT user needs including software, endpoint, and access inquiries.
Information Security
The UCLA Information Security Office enables UCLA’s goals by providing leadership assuring the confidentiality, integrity, and availability of its information resources. The Information Security Office enables efficient incident response planning and notification procedures.
Data and Artificial Intelligence Office
The Data and Artificial Intelligence team will be responsible for discovering opportunities to leverage advanced data, analytics, and artificial intelligence opportunities across the campus community, collaborating and enabling the organization to pursue innovations in data and AI, and advancing the university’s capabilities through internal and external partnerships.
Strategy, Planning, & Operations
Strategy, Planning, and Operations leads and manages a large and complex portfolio of IT projects and programs while establishing partnerships and stakeholder engagement efforts with students, faculty, staff, and external partners on behalf of the IT organization.
Digital Foundry
The Digital Foundry sets the strategy to accelerate the adoption of industry-leading practices across technology modernization domains, supporting a portfolio of enterprise-wide products and platforms that enable the activities of academic and administrative stakeholders across the university. The Digital Foundry team focused on three main pillars:
Technology Operations
The Technology Operations team oversees the design, development, implementation, maintenance, enhancement, and operations of IT platforms, systems, and applications in service of administrative units.
Digital Spaces
The Digital Spaces department manages physical and virtual classrooms, specialized learning environments, and other learning environments (e.g., conference spaces). Oversees that they are suitably equipped and functional to meet the needs of the educational experience. Oversees the installation and long-term management of displays technologies (e.g., screens) across campus.
