IT Services

The best way to contact IT Services Billing is through the PCR-360 CustomerCenter. Go to Submit Request > Select Topic > Billing Inquiries. You can also reach us via email at billing@it.ucla.edu or phone the IT Support Center at (310) 267-HELP (4357).

IT Services' services are recharged directly to departmental accounts via the UCLA General Ledger. Sundry Debtor customers are billed via invoices distributed by UCLA Student Accounting Services.

IT Services now bills in arrears. The monthly billing cycle extends from the 21st of the previous month to the 20th of the current month and all monthly charges, one-time charges and usage are billed for this timeframe.

• 18th: In general, FAU change and name change requests received by IT Services Billing Services on or before this date will be processed for the current IT Services monthly billing statement.
• 6th working day of the month: Web-based bills will be available by this date.
• First working day of the month: UCLA invoices are sent to sundry debtor customers.

Go to the PCR-360 CustomerCenter and select Submit Request > Select Topic > Name Changes.

If you are a Sundry Debtor, simply email us at billing@it.ucla.edu.

Go to the PCR-360 CustomerCenter and select Submit Request > Select Topic > FAU & TIF Updates.

Yes, our system can accommodate split billing.

The best way to submit a billing dispute is through the PCR-360 CustomerCenter. Go to Submit Request > Select Topic > Billing Inquiries. You can also reach us via email at billing@it.ucla.edu or phone the IT Support Center at (310) 267-HELP (4357).

Departments are encouraged to review their IT Services monthly billing statement and are responsible for contacting IT Services Billing for billing inquiries or to dispute charges. These charges also appear on the General Ledger. Any adjustments for billing errors will only be posted within the current fiscal year.

Please note: Departments are responsible for all expenses for work performed on service requests. Cancellation or postponement of services will result in billing for any work already performed. This includes both labor and equipment charges.

Contact the IT Services at (310) 267-HELP (4357) or IT Services Billing at billing@it.ucla.edu in order to request the new account. IT Services will field your request and instruct you to submit a brief statement on company letterhead including:

1. Indication of acceptance of financial responsibility for communications charges
2. Legitimate billing address
3. Business contact information (name, address, phone, email, fax, etc.)

Upon receipt of this information, your new account will be assigned a University Identification Number (UID) that will be used for billing purposes once the new service has been installed.

Sundry debtor account payments are due upon receipt of the invoice from the IT Services Billing. Make Payment to: UCLA Payment Solutions & Compliance, Box 957089, 1125 Murphy Hall, 405 Hilgard Ave, Los Angeles, CA 90095-7089.