The IT Support Center is available to provide support for specific software and services. There are several ways to contact us for assistance.
Winter Closure 2024 Telephone Hours
We are available 24/7 by phone at (310) 267-HELP (4357). Phone assistance from the on-site team can be reached during the following dates:
| day | Time |
|---|---|
| Monday 12/23/2024 | 7:00 a.m. - 6:00 p.m. (phone and e-mail only) |
| Thursday 12/26/2024 and Friday 12/27/2024 | 7:00 a.m. - 6:00 p.m. (phone and e-mail only) |
| Monday 12/30/2024 | 7:00 a.m. - 6:00 p.m. (phone and e-mail only) |
| Saturday and Sunday | Closed |
| Holiday Hours and Closures | Closed on Tuesday 12/24/2024 and Wednesday 12/25/2024 for Christmas Holiday Closed on Tuesday 12/31/2024 and Wednesday 1/1/2025 for New Year's Eve/Day Holiday |
Email Technical Support
- Please email us at help@it.ucla.edu and be sure to provide the information listed above.
- Open a ticket
Things to Remember When Contacting the Help Desk
In order to better assist you, we need specific information about you, your computer, and the problem that you’re having. Please have the following information when you contact us:
- Your UCLA Logon ID. Please note that this is the part of your email address before @ucla.edu.
- If you cannot remember your UCLA Logon ID, please provide your 9-digit University ID number.
- IT Support Center staff will never ask for your password. Do not provide your password to anyone over the phone or via email.
- The operating system and version installed on your computer.
- The version of the software you are using.
- Your Internet Service Provider (how you connect to the Internet).
- The exact error message you are getting.
- The exact time you are getting the error.
