“Do you have WI-FI?” is one of the most common questions asked whenever someone walks into a building. At UCLA, the ability to connect to WI-FI is fairly simple, but determining which network to connect to can be a little tricky.
UCLA provides broad wireless coverage across campus. But not all wireless is handled by one department, so you may see different networks listed on your device. UCLA IT Services supports and manages the eduroam, UCLA_WIFI, and UCLA_WEB wireless networks. Here are some helpful things to know:
- Faculty, staff, and students can connect to the eduroam and UCLA_WIFI wireless networks.
- Visitors and guests can connect to UCLA_WEB, which is restricted to HTTP and HTTPS.
- UCLA faculty and staff can sponsor a guest’s access to the wireless network, so guests can also use the eduroam or UCLA_WIFI options.
- Take a look at the wireless coverage map to see where you’ll be connected.
If you have been having trouble with your wireless, but don’t know why, the problem could actually be that you weren’t on the right wireless network. If this is you, read on. You’re a few steps away from having continuous wireless coverage on campus. And, remember, all registered students and employees are encouraged to use the eduroam wireless network. Here's how.
Step 1: Make Sure You Have the Right Permissions.
On a device that has internet, go to accounts.iam.ucla.edu, ‘Sign In’ with your credentials, then click on ‘My Services’.
Do you see “Wired, Wireless, and Virtual Private Networking” under Services? If yes, go to step 2. If not, contact IT Services and let us know. 310-267-4357 or help@it.ucla.edu.
Step 2: Choose eduroam.
Now that you have the right permissions, go to your mobile device and look for “eduroam” in your list of available networks. If it’s already selected, but hasn’t been working – forget it. Really!
Forgetting Eduroam Wireless Network Credentials
Step 3: Log in to Connect.
Tap on “eduroam” to connect and you will be prompted for your credentials. Your username should be in this format – UCLALogonID@ucla.edu. If you do not use @ucla.edu, you won’t get connected. Then use your usual UCLA Logon password.
You Are Now Free to Move About the Campus.
For detailed information, see our knowledge base.
If you need more help, fill out our Report Wi-Fi Issues form, give us a call at (310) 267-HELP (4357) or email us at help@it.ucla.edu.
