These training sessions are designed for people going live with Bruin Voice. Topics covered will include setup and use of Zoom Phone, the Zoom Mobile App, Emergency Services, & Resources & Support.

Click to jump to a segment of the video to watch individual sections of this training (time stamps provided):

• Zoom Web Portal Intro (1:06)
• One-Time Configuration of Zoom Phone (3:30)
• Business Hours and Call Handling (5:29)
• Voicemail Greeting (8:19)
• Holiday Hours and Call Handling (9:25)
• Configure Zoom Phone - Other Settings [blocked list, hold music, PIN code, etc.] (11:11)
• Zoom Desktop App Home Screen Settings (15:17)
• Zoom Desktop App Settings - Audio Preferences (21:11)
• Zoom Desktop App Settings - Phone Settings (23:25)
• Zoom Desktop App - Zoom Phone Features (25:33)
• Zoom Desktop App - Voicemail
• Call Walkthroughs - Incoming Call, Active Call (29:26)
• Add User to Call (32:18)
• Transfer Call (33:33)
• Block Caller (35:01)
• Zoom Mobile App - Sign In and Interface (38:47)
• Zoom Mobile App - Voicemail (40:11)
• Zoom Mobile App - Place a Call (41:03)
• Resources and Support (41:24)

Learn @ Lunch 

This Learn at Lunch session will walk you through the overall deployment approach, end-user experience, and readiness plan for Bruin Voice (Zoom Phone).

Source: https://www.youtube.com/watch?v=j4ENGMzN96I

Click a video below to watch individual sections of this training:

• Bruin Voice Overview, Benefits & Scope (01:42)
• Zoom Phone Experience & Readiness (09:23)
• Survey (22:31)
• Q&A (23:33)

Zoom Learning

If you want to learn more advanced Zoom capabilities, please use the Zoom Learning Center platform.