Bruin Voice Zoom Phone Training
These training sessions are designed for people going live with Bruin Voice. Topics covered will include setup and use of Zoom Phone, the Zoom Mobile App, Emergency Services, & Resources & Support.
Click to jump to a segment of the video to watch individual sections of this training (time stamps provided):
- Zoom Web Portal Intro (1:06)
- One-Time Configuration of Zoom Phone (3:30)
- Business Hours and Call Handling (5:29)
- Voicemail Greeting (8:19)
- Holiday Hours and Call Handling (9:25)
- Configure Zoom Phone - Other Settings [blocked list, hold music, PIN code, etc.] (11:11)
- Zoom Desktop App Home Screen Settings (15:17)
- Zoom Desktop App Settings - Audio Preferences (21:11)
- Zoom Desktop App Settings - Phone Settings (23:25)
- Zoom Desktop App - Zoom Phone Features (25:33)
- Zoom Desktop App - Voicemail (27:19)
- Call Walkthroughs - Incoming Call, Active Call (29:26)
- Add User to Call (32:18)
- Transfer Call (33:33)
- Block Caller (35:01)
- Zoom Mobile App - Sign In and Interface (38:47)
- Zoom Mobile App - Voicemail (40:11)
- Zoom Mobile App - Place a Call (41:03)
- Resources and Support (41:24)
Learn @ Lunch
This Learn at Lunch session will walk you through the overall deployment approach, end-user experience, and readiness plan for Bruin Voice (Zoom Phone).
Source: https://www.youtube.com/watch?v=j4ENGMzN96I
Click a video below to watch individual sections of this training:
- Bruin Voice Overview, Benefits & Scope (01:42)
- Zoom Phone Experience & Readiness (09:23)
- Survey (22:31)
- Q&A (23:33)
Zoom Learning
If you want to learn more advanced Zoom capabilities, please use the Zoom Learning Center platform.
