What is Bruin Voice?
Bruin Voice is the transformation of voice services from legacy technology to a modern campus telecommunication platform that enables full-service collaboration across UCLA. Zoom Phone has been selected as the new softphone service provider to accommodate new communication needs and improve continuity of operations, mobility, cost, and functionality. This transition impacts both faculty and staff.
Status
We are currently migrating Physical Phones for non-Health campus units. We are planning the data collection process for the David Geffen School of Medicine, School of Nursing, School of Dentistry, and Broad Stem Cell Research Center.
Why Bruin Voice?
Hybrid Needs
A need to support remote, hybrid, and mobile work environments.
Aging Infrastructure
Current telephony infrastructure is past end-of-life and at risk of failing due to critical parts becoming increasing unavailable.
Multiple Telephony Platforms
Disparate platforms with high administrative overhead and significantly limited options for modern communications delivery (automation, integrations, reporting for informed decisions and management).
Service Gaps
UCLA is at risk of not being able to provide a softphone service option to voice services customers if another telephony service is not adopted as UCLA’s softphone service.
On-premise Constraints
Investments in on-premise telephony solutions are very long lived and often fall behind in their ability to keep pace with advancements in user expectations.
Why Zoom Phones?
Updated Infrastructure
Zoom Phone is a robust and cost-effective solution and provides a stable, continuously supported solution, reducing risks from outdated infrastructure and keeping UCLA’s communication tools current.
Unified Telephony Platform
Zoom Phone unifies telephony services, reducing admin overhead while enabling automation, integrations, and advanced reporting.
Enhanced Services
Zoom Phone provides a high-quality, versatile softphone service, meeting UCLA’s needs to offer consistent, reliable service to voice customers.
Agile Environment
Zoom Phone eliminate on-premise commitments with being Cloud-based, keeping UCLA agile and adaptable to evolving technologies and user needs.
