Bruin Voice Requests
Please submit a request by going to https://pcr360.ucla.edu/ > CustomerCenter > Submit Request > Select Topic > Changes to Zoom Phone. If you cannot submit a request, please contact your department’s DSA to find out who can place a telephone service order for your FAU.
General IT Support Center
Email
help@it.ucla.edu
Hypercare
Hypercare is a five-day period of elevated support starting on the day of Go-Live, available to all customers transitioning to Zoom Phone in the current wave. Dedicated support is provided for a period of five days following each wave release. Support staff is standing by to assist with any issues that new users may encounter. Multiple support channels help ensure that users can reach support when they need it.
