Bruin Voice Requests
For questions related to the Bruin Voice program, please contact the project team via email directly:
- If you are part of UCLA campus, please email bruinvoice@it.ucla.edu.
- If you are part of UCLA Health, please email bvhealth@it.ucla.edu.
Zoom Phone Requests
If you have a request related to Zoom Phone, please submit a request by going to https://pcr360.ucla.edu/ and following these steps:
- For new Zoom Softphone, select CustomerCenter > Submit Request > Select Topic > New Zoom Softphone
- For a new physical Zoom phone, select CustomerCenter > Submit Request > Select Topic > New Zoom Physical Phone
- For changes to your Zoom Phone, select CustomerCenter > Submit Request > Select Topic > Changes to Zoom Phone
If you cannot submit a request, please contact your department’s DSA to find out who can place a telephone service order for your FAU.
IT Support Center
If you are facing technical issues with your Zoom Phone, please contact IT Customer Success by emailing them at help@it.ucla.edu, creating a ticket in ServiceNow, or calling them at (310) 267-HELP (4357).
Hypercare
Hypercare is a five-day period of elevated support starting on the day of Go-Live, available to all customers transitioning to Zoom Phone in the current wave. Dedicated support is provided for a period of five days following each wave release. Support staff is standing by to assist with any issues that new users may encounter. Multiple support channels help ensure that users can reach support when they need it.
