Local IT leaders and ITSPs are critical to program success because of their involvement in socializing and reinforcing key program messages within their areas and collecting data points that serve as requirements for a smooth migration. To find out more about roles and responsibilities, go to this deck.
Thank you for asking! You can help circulate any of our materials provided on our website. You can also help engage all levels of your campus unit leadership to increase visibility of the program and ensure user readiness and a smooth transition for your campus unit.
The Bruin Voice program has also developed a toolkit to assist with building program awareness and reinforcing key messages. If you do not have a link to this toolkit, please contact us at bruinvoice@it.ucla.edu or bvhealth@it.ucla.edu.
You will receive Hypercare for one week after your wave’s migration. For Zoom phone support after Hypercare closes, go to PCR-360 CustomerCenter > Submit Request > Select Topic > Changes to Zoom Phone.
Please submit a PCR-360 CustomerCenter request if you have any additional Zoom Phone requests after your department has gone live.
To submit a PCR-360 CustomerCenter request, go to PCR-360 CustomerCenter > Submit Request > Select Topic > New Zoom Softphone or Changes to Zoom phone.
Existing campus phone numbers will be retained and transferred onto Zoom Phone. In some rare cases, an existing phone number cannot be transferred. In this case, we will work with you to assign a new campus phone number.
Physical Phones lines for campus are currently being migrated. Physical phones for UCLA Health will migrate after softphones have migrated.
Lines tagged for disconnection will have their billing ended after the softphone migration is complete.
Yes, Zoom and subsequently Zoom Phone is compliant within UC policy for accessibility, security and privacy under the UC Zoom Agreement. For more information on the UC Zoom Agreement, visit here.
By default, the Zoom platform announces when recording has been enabled on audio, which includes Zoom Phone. There is also a verbal announcement when turning on voice transcription on a Zoom Phone call.
Under UCLA Qualified Security Assessor (QSA) advisement and UC compliance standards, Zoom Phone utilizes the appropriate security protocols to be PCI Compliant. To increase security, call recording and forwarding to external numbers is not available for campus units that take payment over the phone. For more information on security see Zoom Compliance and Security.
Any Zoom user, including students, can add their phone number in Zoom voluntarily, even if they do not have Zoom Phone. For reference, telephone numbers are considered directory information under FERPA at UCLA.
View the Zoom Phone International Rates for landline and mobile rates by country.
You can request unlimited international dialing for $4.75/month, but it only covers a few select countries:
• North America: US, Canada & Puerto Rico
• Europe: UK, Ireland, Austria, Denmark, France, Germany, Italy, Portugal, Spain, Sweden, Belgium, Netherlands, Switzerland
• APAC: Australia & New Zealand
One reason the campus decided to proceed with Zoom phone is that it is expected to cost the campus less overall. Long-term, the cost to replace physical equipment is ~30% the current cost for recommended models, and we will see a reduction in administrative overhead due to the decreased number of systems being supported.
Campus units are still responsible for current monthly rates for phone lines, which is currently $16.09/month.
| SERVICE | PROJECT EXECUTION COSTS | OPERATIONAL SERVICE COSTS |
| Basic Line Rate (Softphone, Shared Line Group (SLG), & Call Queue (CQ), Physical Phone | $16.09/month (FY 2024-2025 Rate Sheet) | $16.09/month (FY 2024-2025 Rate Sheet) |
| Auto Receptionist (AR) Line Rate | $41.95 Per Month for AR $16.09 Per Month Per Line (dependent on number of lines in AR) | $41.95 Per Month for AR $16.09 Per Month Per Line (dependent on number of lines in AR) |
| Physical Phone Hardware | Cisco license fee per phone (for existing 88XX models): $26 one-time Poly Edge phone: $101.73-$251.08 (per phone) | Cisco license fee per phone (for existing 88XX models): $26 one-time Poly Edge phone: $101.73-$251.08 (per phone) |
| Softphone Provisioning | Covered by Project | Consulting & Provisioning $111.18 Per Hour |
| Auto Receptionist Provisioning | Covered by Project | Consulting & Provisioning $111.18 Per Hour |
| Common Area Physical Phone Provisioning & Installation | Covered by Project | Consulting & Provisioning $111.18 Per Hour Field Services $87.57 Per Hour |
| Individual User Physical Phone Provisioning & Installation | Consulting & Provisioning $111.18 Per Hour Field Services $87.57 Per Hour | Consulting & Provisioning $111.18 Per Hour Field Services $87.57 Per Hour |
| Disconnecting Lines | Covered by Project | Consulting & Provisioning $111.18 Per Hour Field Services $87.57 Per Hour |
| E-Waste | Covered by Project | Consulting & Provisioning $111.18 Per Hour Field Services $87.57 Per Hour |
Yes, we can reserve the phone number for you, but it will continue to be charged the monthly line rate of $16.09/month. To reserve the phone number, go to PCR-360 CustomerCenter > Submit Request > Select Topic > Changes to Zoom Phone.
Please submit a PCR-360 CustomerCenter request to either disconnect the line for the employee who left or transfer the line to the new department. Go to PCR-360 CustomerCenter > Submit Request > Select Topic > Changes to Zoom Phone.
Yes, all new hires can have Zoom phone. To request Zoom Phone for a new hire, go to PCR-360 CustomerCenter > Submit Request > Select Topic > New Zoom Softphone.
It will take 1-2 days for a new Zoom user to obtain a Zoom license. Once the user has logged into Zoom, you can request a Zoom Phone which takes an additional 3-5 business days. To request Zoom Phone for a new hire, wait for the user to have logged into Zoom using SSO, then go to PCR-360 CustomerCenter > Submit Request > Select Topic > New Zoom Softphone.
Please see the networking requirementshere.
Please refer to this quick guide for network requirements.
Native IPv6 is the internet protocol to support physical phones.
