Softphones
Local IT leaders and ITSPs are critical to program success because of their involvement in socializing and reinforcing key program messages within their areas and collecting data points that serve as requirements for a smooth migration. To find out more about roles and responsibilities, go to this deck.
Thank you for asking! You can help circulate any of our materials provided on our website. You can also help engage all levels of your campus unit leadership to increase visibility of the program and ensure user readiness and a smooth transition for your campus unit.
The Bruin Voice program has also developed a toolkit to assist with building program awareness and reinforcing key messages. If you do not have a link to this toolkit, please contact us at bruinvoice@it.ucla.edu.
You will receive Hypercare for one week after your wave’s migration. For Zoom phone support after Hypercare closes, go to PCR-360 CustomerCenter > Submit Request > Select Topic > Changes to Zoom Phone or General Inquiry.
Please submit a PCR-360 CustomerCenter request if you have any additional Zoom Phone requests after your department has gone live.
To submit a PCR-360 CustomerCenter request, go to PCR-360 CustomerCenter > Submit Request > Select Topic > New Zoom Softphone or Changes to Zoom phone.
Compliance
How Zoom supports legal requirements
Funding
You can request unlimited international dialing for $4.75/month, but it only covers a few select countries:
• North America: US, Canada & Puerto Rico
• Europe: UK, Ireland, Austria, Denmark, France, Germany, Italy, Portugal, Spain, Sweden, Belgium, Netherlands, Switzerland
• APAC: Australia & New Zealand
One of the reasons the campus decided to proceed is that it is expected to cost less overall. Long-term, the cost to replace physical equipment is ~30% the current cost for recommended models and we will see a reduction in administrative overhead, due to the decreased number of systems being supported.
Campus units are still responsible for current monthly rates for phone lines, which is currently $16.09/month.
COSTS | Responsibility of |
---|---|
Processing/Service Provisioning | Project, during migration |
E-Waste | Project, during migration |
Disconnecting Lines | Project, during migration |
Emergency Lines stripped of business functionality | Project, during migration |
Physical Devices | Campus units |
New Hires, Transfers, Personnel Changes
... and what they need to do for Zoom Phone.
If you wish to keep the Zoom phone number to reassign to another user, go to PCR-360 CustomerCenter > Submit Request > Select Topic > Changes to Zoom Phone.
Please submit a PCR-360 CustomerCenter request to either disconnect the line for the employee who left or transfer the line to the new department. Go to PCR-360 CustomerCenter > Submit Request > Select Topic > Changes to Zoom Phone.
Once the Bruin Voice project ends and goes into steady state, new hires will have Zoom Phone upon hire. They can only share lines with other users that have Zoom Phone.
Network and Connectivity
Apple is still looking into issues with M1/M2 wireless connectivity issue. Please use this link to IT Services Status page for intermittent connectivity issues and workarounds.
Please refer to this quick guide for network requirements.
Native IPv6 is the internet protocol to support physical phones.
Phone Numbers & Lines
Specific questions about phone numbers.
Timeline
Physical Phones lines are currently being migrated. All departments should have either submitted their workbooks or in the process of working on their workbooks, depending on wave. This effort will include users connected to shared lines on physical phones.
The first group of lines were disconnected at the end of 2023. The rest of the lines will be disconnected by the end of the Bruin Voice project.