Box

New Box User Interface Coming July 1, 2021

Box is rolling out a new web user interface (UI) design to all Box users, effective on July 1st, 2021. The new web UI introduces an improved user experience that gives you the power to effortlessly organize, access, and work with your most important content. With the new web experience, a new organization feature called “Collections” will be made available to enable you to create and name private collections of content in your Box account, where you can intuitively organize files and folders that you own or share, and quickly find the content you need.

Box Partial Outage On October 19, 2020 (Resolved)

Box, which includes the UCLA enterprise Box instance, is experiencing a partial outage on October 19, 2020.

10:03 a.m. -- Box has observed a full recovery and will continue to monitor this issue. If experience any other issues, please contact the IT Support Center at (310) 267-HELP (4357) or help@it.ucla.edu

8:59 a.m. -- We are seeing initial signs of recovery. Users should notice less of an impact at this time, as Box continues to monitor and remediate this issue.

Box Outage on July 8, 2020: Resolved

There is an outage with the Box service, which includes the UCLA Box instance.

6:18 p.m. -- No additional issues have been observed and the incident is now considered resolved. Please contact Box Support at https://support.box.com if you experience any additional issues.

5:00 p.m. -- Box service may now be available for some users, though some may experience general slowness or 429 errors.

Issue with Box Login Sessions - Resolved

Box has validated that all affected services are recovered at this time.

Update: 3:57 p.m. - No additional impact has been observed and this incident is now considered resolved. If you need further assistance, please contact the IT Support Center at (310) 267-HELP (4357) or help@it.ucla.edu.

Box Outage - Resolved

We’re getting reports that users may not be able to log into the Box web application.

Update: 2:34 p.m.  — No additional impact has been observed and this incident is now considered resolved. 

Update: 1:36 p.m. — The Box team has validated that all affected services are recovered at this time. We are continuing to monitor for any additional impact.

Box Service Slow - Resolved

Users may experience slowness or latency when accessing the Box Web Application.

 

Update: 1:21 p.m. — No additional impact has been observed and this incident is now considered resolved. Please contact the IT Support Center at (310) 267-HELP (4357) or help@it.ucla.edu if you experience any additional issues.

Box Outage - Resolved

We're getting reports that Box is down. Users may not be able to view or download their files.

Update: 10:17 a.m. — Box service has been restored and all features are functioning normally. Box will continuing to monitor site metrics to ensure no further impact is observed. 

Update: 9:52 a.m. —  Box has validated the recovery of Box services and will continue to monitor for any additional impact.

---

Box Outage - Resolved

Box service has been restored and all features are functioning normally.

Update: 1:04 p.m. — Box service has been restored and all features are functioning normally. Box will continuing to monitor site metrics to ensure no further impact is observed. 

Update: 12:06 p.m. — Most Box services are restored. However, Box is still investigating intermittent errors with their API Events endpoint that may also have limited downstream impact to both Box Sync and Box Drive. Impact to Box Sync and Box Drive may be observed as delays in receiving updates. 

Box Outage: Resolved

The Box service is back online.

Update, 1:58 p.m. — Service has been restored and all features are functioning normally. Box has resolved the issue impacting Box services, and are continuing to monitor to ensure no further impact is observed. 

Update, 1:39 p.m. — Box has identified the cause of this issue and has taken initial steps to support recovery.