On Sunday, May 10, from 12 a.m. to 3 a.m., IT Services will be upgrading software on the Data Center firewall appliances.
On Sunday, May 10, from 12 a.m. to 3 a.m., IT Services will be upgrading software on the Data Center firewall appliances. The upgrade is required to fix a software bug which results in a memory leak. This memory leak caused the firewall appliances to failover on 3/26/20 and resulted in an outage. We'll be upgrading the code on one firewall at a time. No outage is expected as traffic will be rerouted through redundant firewalls. There's a potential brief connection timeout while the traffic is being rerouted.
If you have any questions or experience any difficulties outside of the maintenance window, please contact IT Services at (310) 267-HELP (4357), or email firstname.lastname@example.org.