IT Services

Dear Colleagues:

In UC’s ongoing commitment to safeguarding and protecting your personal data, the UC Office of the President (UCOP) is introducing enhanced security verification for accessing UCPath beginning on December 20, 2024.

To enhance security and meet this evolving standard, UCLA Information Security is introducing Verified Duo Push.

What is Verified Duo Push?

Verified Duo Push is a security feature for UCPath logins that enhances multi-factor authentication (MFA). It requires users to enter a four-digit verification code from their browser into the Duo Mobile application. This ensures that only legitimate login requests are approved, reducing the risk of mistakenly accepting fraudulent login attempts.

What to Know

• Starting December 20, 2024, the UCLA Information Security team is introducing Verified Duo Push through the Duo Mobile application for Duo Mobile for Android or Duo Mobile for iPhone.
• If your current mobile device is not compatible with a version of Duo Mobile that supports Verified Duo Push, you are currently using a physical Duo token (e.g., Duo D-100) that generates MFA passcodes, or you are using phone calls or SMS passcodes to authenticate, you will receive a follow-up communication with additional instructions on how to prevent service disruptions.
• Please note that the transition to Verified Duo Push will only affect access to UCPath; at this time, it will not affect all other UCLA applications.

What to Do

• If you already use the Duo Mobile application for MFA, please update Duo Mobile to the latest version so that you do not experience interruptions when logging into UCPath after December 20, 2024.
  • Verified Duo Push requires:
    • Android Duo Mobile version 4.49.0 or later, on Android version 8 or later
  • Apple Duo Mobile version 4.49.0 or later, on iOS version 13 or later
• Please watch a step-by-step video on the new UCPath login process.

Support and Resources

• Visit the OCISO support website for more information on the UCPath enhanced security verification process, the Duo Mobile application, or other general questions.
• If you have any additional questions about logging into UCPath or Verified Duo Push, please contact the IT Support Center at (310) 267-HELP (4357) or Help@it.ucla.edu for support.

We appreciate your attention and cooperation in supporting UC systemwide initiatives to protect our digital identities better. Thank you for helping us maintain a safe and secure digital environment.

Sincerely,

Lucy Avetisyan
Associate Vice Chancellor and Chief Information Officer

Drake Chang
Chief Information Security Officer
Information Technology Services