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Important Changes to some users' Adobe Creative Cloud Accounts

Adobe Creative Cloud logo over multicolored background

On Nov. 16, 2021, IT Services will update the Adobe Creative Cloud accounts for users supported by our Desktop Services team. Their Adobe Creative Cloud account will be updated to use UCLA’s campuswide license agreement. Please note that this change will require you to both update your Adobe account, as well as download and install the Adobe applications you use. 

Not sure if this applies to you? This update is for users who are currently supported by IT Services' Desktop Support. If you are one of those users and already using Adobe Creative Cloud on your computer, or using Adobe products within Citrix, you may disregard this message.

What to Expect
This account update has two parts you must complete:

  1. Requesting Adobe Creative Cloud access and
  2. Downloading and installing Creative Cloud/Adobe apps

Why We’re Making This Change
UCLA has a new campus Enterprise Term License Agreement (ETLA) with Adobe, which supersedes previous departmental “VIP” agreements (Value Incentive Program). The campus-wide ETLA agreement is department- and student-funded. Academic Planning and Budget approved a funding model using each unit’s current Adobe Acrobat and Creative Cloud spend rate as their contribution to the campus-wide license. APB will coordinate an annual transfer of funds equivalent to historic Adobe spend rates for each unit. This may be changed as UCLA's budget and service delivery model is updated.

What to Do
Follow the steps outlined in our quick reference guide to both update your Adobe account, then download and install the Adobe applications you use.

We'll be holding a webinar on the Adobe CC update process at Wednesday, 11/17/2021 at 10:00 a.m. — Please join us to watch a walkthrough of the process and learn more.

What to Know
If you have a personal Adobe Account, you may want to cancel that contract and use the Campus ETLA contract.
If you have other questions, please see our Adobe Creative Cloud FAQ.

Need Help?
If you experience issues during the update process, please contact the IT Support Center at