Important Changes to Office 365 Email Accounts on 8/20/21

Important Changes to Email Accounts — Adding Authentication

On 8/20/2021, selected Office365 email accounts will be changed to use UCLA’s single sign-on (SSO) method of access.  Please note that this will require you to update configurations on your devices to make this change.    

What to Expect   

In order to improve security, selected Enterprise Messaging (EM Office365) accounts will be converted to use UCLA’s single sign-on (SSO) with multi-factor authentication (MFA) overnight on Thursday 8/19/21. If your account is included, you will see a change in how you access Office365 email on Friday morning, 8/20/21.    

Why We’re Making This Change  

The Office of the Chief Information Security Officer (OCISO) is actively working on the implementation of an Email Multi-Factor Authentication (MFA) solution, which will improve security of our Office 365 accounts.  This is a critical initiative, as we have seen active exploits of email accounts across the UC system. Email MFA will add a layer of protection to our accounts to prevent these activities from occurring. 

Who does this apply to?

We are working to implement Email MFA across campus starting with the IT Services-managed Office 365 environment. Other departments will have Email MFA implemented at a later date. 

Note: If your account is included in the 8/20/21 change, you'll have received an email from David Shaw notifying you of the upcoming change. 

What to Do

  • On 8/19 prior to 10 p.m., log out of OneNote, OneDrive and Outlook365. On 8/20 in the morning, you should be prompted with the UCLA single sign on page.
  • We recommend signing on to Outlook Web Access at outlook.office365.com first, then updating devices that you access email from.

What to Know   

  • We are working to implement Email MFA across campus starting with the IT Services-managed Office 365 environment. Other departments will have Email MFA implemented at a later date. 
  • Email MFA uses Duo Single Sign-On (SSO) Two-Factor Authentication to verify the identity of users attempting to access any Office 365-managed application, such as Outlook, OneNote, or OneDrive.
  • Email MFA will go live on 8/20/21 for end-users with accounts that pass an examination for any conflicts. 
  • End-users with accounts that did not pass an examination for conflicts will receive information about their subsequent launch dates once they are cleared.

Resources

Please see the Office 365 MFA Implementation page for answers to frequently asked questions, including instructions for updating your devices (desktops, laptops, tablets and phones).

If you experience email access issues that you are unable to troubleshoot using the Knowledge Base, the IT Support Center is available via email at help@it.ucla.edu or phone at (310) 267-HELP (4357). Support analysts will address questions, resolve if possible, and route to other teams as needed for further assistance. Our after-hours phone support service will be available to assist you 24/7.

Thank you for your continued support in our ongoing efforts to secure our UCLA community and assets.