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Chief INformation Officer


What you need to know:

  • Bruin Voice is the campuswide transition to Zoom Phone
  • UCLA is moving to softphones to meet the growing flexibility needs of our hybrid work environment
  • Bruin Voice will be rolled out campuswide throughout the next several months
  • We are working with the IT leaders in each unit to schedule the campus migration 

Dear Colleagues:

I am writing to share information regarding Bruin Voice, our campuswide transition to Zoom Phone. Given the need to support remote and hybrid work, IT Services, in partnership with our distributed IT leaders, is engaged with Zoom to migrate our analog phone system over to Zoom Phone.

What is a Zoom Phone?

Zoom Phone is a unified platform for phone, video and meetings. It allows the user to make and receive phone calls, share content and participate in video meetings from Zoom desktop and mobile apps — replacing the need for physical desk phones.

Why Zoom Phone?

Zoom Phone enables UCLA to deliver a modern and user-friendly voice service where users can operate Zoom Phone on their existing softphone devices (e.g. computer, tablet, mobile) whether they are working from home, onsite, or on the go. Specific features, such as video calls, desktop sharing and more, will also enhance collaboration.

When will we transition to Zoom Phone?

We are currently transitioning the campus to Zoom Phone in a phased rollout. Our goal is to transition most faculty and staff to Zoom Phone by the fall, except for medical and health science units.

IT Services is working alongside IT leaders in your unit to schedule your transition to Zoom Phone. Stay tuned for specific dates and go-live information for your campus unit. Every user will receive an email welcoming them to a scheduled “wave,” which includes its own series of communications and training offerings.

While Zoom Phone meets the needs of many different use cases, the migration will not affect: HIPAA Sub-Account Users, Emergency Lines (e.g. Panic Buttons) and Elevator or Emergency Notification (e.g. Informcast) Users.

Where do I find more information?

You may visit our Bruin Voice website for up-to-date information on project progress, timelines, communications, training resources and FAQs, while department-specific communications will be provided as each goes through migration. In addition, any questions or commends may be directed to your local IT Strategic Partners or to

Thank you for your interest and support for this important initiative.

Best regards,

Lucy Avetisyan
Associate Vice Chancellor

Chief Information Office