IT Services will be performing VoIP Licensing activity on Wednesday, June 3rd from 6:00 p.m. to 8:00 p.m. During this time period, we expect no changes to your VoIP phone service.
Recent Scheduled Maintenance News Articles
IT Services -- Network Services will be performing maintenance on Campus Authentication Servers used for the "UCLA_WIFI" and "eduroam" SSIDs. This maintenance will allow us to point users to new Clearpass Authentication servers to log in to the "UCLA_WIFI" and "eduroam" SSIDs and will be completed on Sunday, June 14, 2020, from 6:00 a.m. to 12:00 p.m. During this maintenance, campus wireless users on UCLA_WIFI or eduroam will start authenticating to new Campus Radius Servers, and existing sessions will not be affected until the session is ended and the client authenticates to a new session.
On Sunday, May 31, 2020, from 6:00 a.m. to 10:00 a.m., UCLA IT Services will be performing maintenance to the authentication servers for off-campus eduroam users. Off-campus eduroam users are those that connect to eduroam at an external institution using their @ucla.edu credentials. A brief service interruption for new authentication attempts to eduroam for off-campus users could be expected during the maintenance window. On-campus eduroam users are not affected during this maintenance.
UCLA IT Services – Network Services will be performing a code upgrade on the Campus Backbone Network (CBN) Border router at Anderson on Sunday, May 17th, 2020, from 7:00 a.m. to 2:00 p.m. No outage is expected as the network traffic will be re-routed to redundant paths.
On Tuesday, May 19, 2020, at 6:00 p.m., IT Services will be performing maintenance on Campus Wireless VoIP phones to use the new RADIUS authentication servers. A brief service interruption for new connections on wireless VoIP phones could be expected during the maintenance window. We expect the update to be completed within two hours.
IT Services -- Network Services will be performing a firmware upgrade on Campus L2TP VPN devices on Sunday, May 31, 2020, from 7:00 a.m. to 12:00 p.m. During this maintenance, Campus L2TP VPN users may experience intermittent connectivity and may need to reconnect to the L2TP VPN. This is an effort to stabilize the Campus L2TP VPN devices for providing uninterrupted service. Note that Campus VPN users using the SSL VPN protocol (Cisco AnyConnect) will not be affected.
On Sunday, May 3, from 12 a.m. – 12:15 a.m., IT Services will be performing maintenance on our Duo service (Multi-factor Authentication) to allow the WebAuthN feature to be enabled at a future date. The maintenance window’s expected to last 15 minutes.
On Sunday, May 10, from 12 a.m. to 3 a.m., IT Services will be upgrading software on the Data Center firewall appliances. The upgrade is required to fix a software bug which results in a memory leak. This memory leak caused the firewall appliances to failover on 3/26/20 and resulted in an outage. We'll be upgrading the code on one firewall at a time. No outage is expected as traffic will be rerouted through redundant firewalls. There's a potential brief connection timeout while the traffic is being rerouted.
On Sunday, April 19, from 7 a.m. to 12 p.m., IT Services will be moving the IT Services VPN (its.ssl.vpn.ucla.edu) and Vendor VPN (vendor.ssl.vpn.ucla.edu) to a pair of new dedicated VPN appliances. The migration is transparent to the end-user, as the ITS and Vendor VPN IP pools and everything else will remain the same.
On Wednesday, March 4, 2020, from 12:00 a.m. - 6:00 a.m., the IAMUCLA team will be performing maintenance on the Production UCLA Single Sign On (SSO) service. During this time, we will be upgrading Tomcat to version 9. The change will be transparent and there should be no outage to the service.
On Sunday, March 6, 2020 from 6 a.m. to 8 a.m., IT Services will perform a IP routing configuration change in our data center core routers.
On Tuesday, March 3, 2020 from 6 p.m. to 8 p.m., IT Services will be performing scheduled maintenance on several IT Security systems.
UCLA IT Services -- Network Services will be performing wireless network maintenance on the fourth floor of the Public Affairs Building on Friday, February 21, 2020 from 6 p.m. to 7 p.m. Users on the fourth floor of the Public Affairs Building may experience intermittent wireless connectivity during the maintenance window. We apologize for any inconvenience this might cause.
