The issue is now resolved. If users are still having issues, please contact the IT Support Center.
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The QDB Server has been upgraded from SQL Server 2008 to SQL Server 2014. With this upgrade comes the requirement that you must use TLS version 1.2 as lower versions have been disabled.
This issue was resolved as of 12:43 p.m. If users are still having issues, please contact The IT Support Center at (310) 267-HELP (4357) or help@it.ucla.edu.
On Sunday, January 19, at 6 a.m., the Network Engineering team will be updating the radius.auth.ucla.edu SSL certificate used for the eduroam wireless network as part of following security best practices. No downtime is anticipated, but users may be prompted to trust a new certificate.
Box will perform a planned maintenance to upgrade their Single Sign On (SSO) cluster, PingFederate, on January 9, 2020, at 5:00 p.m. (PST) which is expected to complete by 11:59 p.m. Adverse user impact to SSO logins from this activity is not expected. Updates on the maintenance as well as any changes in status will be shared through their status site, https://status.box.com.
In January, IT Services will be updating the Radius SSL certificate that serves the eduroam SSID. While the implementation process is straightforward and does not include downtime, users may get an error message when connecting to eduroam for the first time after the update. In the past, we've noted that many users can be confused or concerned about the error message, and seek clarification from their local IT support
On February 1, 2020, DGIT's Network Services team will be migrating the existing network in the BSRB-OHRC buildings to DGIT's services. This migration will result in improved wireless performance throughout the building.
UCLA IT Services - Network Services will be performing wireless network maintenance on Sunday, December 15, from 6 a.m. to 4 p.m. Wireless access will be disrupted intermittently during this process. We apologize for any inconvenience this might cause. If you have any questions or experience any difficulties with the service outside of the maintenance window, please contact IT Services at (310) 267-HELP (4357) or email help@it.ucla.edu.
From Saturday, December 21, 2019 through Wednesday, January 1, 2020, all services and systems will be operating and emergency production support will be available as normal unless noted below.
Users may experience slowness or latency when accessing the Box Web Application.
Update: 1:21 p.m. — No additional impact has been observed and this incident is now considered resolved. Please contact the IT Support Center at (310) 267-HELP (4357) or help@it.ucla.edu if you experience any additional issues.
Duo is now functioning normally.
On Thursday, Nov. 7, between 5:30 and 6 a.m., UCLA IT Services – Network Services will be performing maintenance to change the IT Support Center VPN RADIUS authentication to a pair of new RADIUS servers. Intermittent connectivity to the IT Support Center VPN can be expected during the maintenance window.
We're getting reports that Box is down. Users may not be able to view or download their files.
Update: 10:17 a.m. — Box service has been restored and all features are functioning normally. Box will continuing to monitor site metrics to ensure no further impact is observed.
IT Services is pleased to announce the IT Support Center, which focuses the efforts of support teams within ITS to present a common, easy-to-use interface for the UCLA community to get help from ITS. Our new "front door" is the portal site, available at https://ucla.service-now.com/support.