IT Services

UCLA IT Services — Network Services will be performing maintenance to Campus DNS / DHCP Infoblox Grid servers on Sunday, February 7, 2021 from 12:00 a.m. - 8:59 a.m. The campus Infoblox servers will be upgraded from v.8.1.6 to v.8.2.9. No DNS / DHCP service interruptions are expected as the redundant servers will be upgraded one at a time.

Network Services will be migrating Vlan79 (128.97.98.128/26 network) configured in the Data Center environment to the new infrastructure on February 4, 2021 from 7:00 p.m. to 11:59 p.m. This will impact ITS LDAP servers that reside in this network and services on these hosts will be intermittently available during the migration. See the list of LDAP servers affected by this migration.

SentinelOne has released 4.6.10.3673 which is their GA client supporting Big Sur. The install package is available through the SentinelOne management console for all campus SentinelOne Administrators. Additional information, including details around support for Apple’s new M1 processor, can be found in the SentinelOne: FAQ on Big Sur Support knowledge base article.

Saturday, December 19, 2020 through Sunday, January 3, 2021 IT Services offices will be closed, but services and systems will be operating. The IT Support Center will have staff available to provide technical support during the following operating hours: December 21-23, 7am-4pm and December 28-30, 7am-4pm.

Network Services will be performing code upgrades for department specific network devices across campus to address critical Cisco security vulnerabilities. Network coordinators for the individual buildings where the maintenance will occur have been notified with specific times for their building's maintenance. The maintenance will be happening from December 21 to December 23 between 6:00 a.m. and 6:00 p.m. 

Network Services will be performing one-to-one replacement on faulty hardware for the Campus L2TP VPN on Monday, December 21, 2020 from 05:00 a.m. to 06:59 a.m.

On Saturday, Dec. 19, from 1:00 a.m. to 6:59 a.m., the Network Services team will begin a phased approach to replacing a core router chassis at Anderson. This maintenance is essential, as we are currently running at reduced capacity and a complete failure could result in extended campus network outage.

I am pleased to announce the official launch of Slack: UCLA’s new collaboration and messaging tool for students, faculty, and staff. Slack is designed to help us communicate and work together, connecting us to UCLA information and resources in the current remote environment.

On Thursday, December 3rd, from 12:00 a.m. to 2:00 a.m., UCLA IT Services — Network Services will be helping the UCLA provider company CENIC perform emergency maintenance to replace a failed line card on one of the CENIC devices on campus.

UCLA IT Services -- Network Services will be upgrading the IOS on two service routers at CSB1 on Monday, Dec. 21 2020 from 5 a.m. to 8 a.m. The IOS is being upgraded and configured to support the ssh protocol. ITS Voice Services, Security, and Systems Operations utilize both service routers at CSB1.  These systems and services have redundancy, so no outages are anticipated during the maintenance window, with the exception of the FireEye appliance. 

As you may (or may not!) have heard, UCLA is piloting CA COVID Notify, a new exposure notification system from Google and Apple that can quickly notify you if you have likely been exposed to COVID-19 so you seek medical attention sooner and reduce risk of exposing your friends, family and the Bruin community. 

UCLA IT Services -- Network Services will be performing maintenance to the Campus VPN servers on Monday, November 9, 2020 from 12:01 a.m. to 2:00 a.m. The AnyConnect software on the Campus VPN servers will be upgraded to version 4.9.03049 (Windows) or 4.9.03047 (Linux/Mac) and all clients will automatically auto-update after connecting. Campus VPN service is not expected to be interrupted during the maintenance window.

Network Services will be migrating a Data Center storage and virtualization network to a new infrastructure on Sunday, November 1, 2020 from 4:30 a.m. to 8:30 a.m. This will impact all servers that are configured to use Isilon storage. Services on these hosts will be intermittently available during the migration. 

Network Services will be migrating a Data Center storage and virtualization network to a new infrastructure on Sunday, October 11, 2020 from 4:30 a.m. to 8:30 a.m. This will impact all servers that are configured to use Isilon storage. Services on these hosts will be intermittently available during the migration.

UCLA IT Services — Network Services will be performing maintenance to Campus Backbone border routers on Saturday, October 10th, 2020, from 7:00 a.m. to 2:00 p.m. Campus border routers' code will be upgraded and BGP connections to Internet2 will be configured. No network interruption is expected during the maintenance window as traffic will be routed away from each connection prior to changes.

On Wednesday, September 30, 2020 at 9:00 p.m., Zoom will be completing a rollback to a software update that was incorrectly applied earlier today. Meetings/webinars that are in progress may end and need to be restarted.