Switching to online learning can be especially challenging for students who now need to find their own internet sources and devices. These resources can help.
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The IAMUCLA support team will be upgrading the Enterprise Directory (LDAP) server software on Friday April 24, 2020, at 11:59 p.m. The upgrade should be finished before 3:00 a.m. on Saturday, April 25.
In response to the rapidly-evolving COVID-19 situation, IT Services remains available to serve the UCLA campus community.
Some new UCLA users may have issues after logging into UCPath.
10:37 p.m. -- This issue should now be resolved.
On Wednesday, March 4, 2020, from 12:00 a.m. - 6:00 a.m., the IAMUCLA team will be performing maintenance on the Production UCLA Single Sign On (SSO) service. During this time, we will be upgrading Tomcat to version 9. The change will be transparent and there should be no outage to the service.
On Sunday, March 6, 2020 from 6 a.m. to 8 a.m., IT Services will perform a IP routing configuration change in our data center core routers.
To better meet the needs of UCLA students, faculty and staff, IT Services now provides the UCLA community with 24/7 phone support. Just call us anytime at 310-267-HELP (4357), and you’ll be connected with a live technical support associate.
On Tuesday, March 3, 2020 from 6 p.m. to 8 p.m., IT Services will be performing scheduled maintenance on several IT Security systems.
UCLA IT Services -- Network Services will be performing wireless network maintenance on the fourth floor of the Public Affairs Building on Friday, February 21, 2020 from 6 p.m. to 7 p.m. Users on the fourth floor of the Public Affairs Building may experience intermittent wireless connectivity during the maintenance window. We apologize for any inconvenience this might cause.
On Sunday, January 19, at 6 a.m., the Network Engineering team will be updating the radius.auth.ucla.edu SSL certificate used for the eduroam wireless network as part of following security best practices. No downtime is anticipated, but users may be prompted to trust a new certificate.
In January, IT Services will be updating the Radius SSL certificate that serves the eduroam SSID. While the implementation process is straightforward and does not include downtime, users may get an error message when connecting to eduroam for the first time after the update. In the past, we've noted that many users can be confused or concerned about the error message, and seek clarification from their local IT support
On February 1, 2020, DGIT's Network Services team will be migrating the existing network in the BSRB-OHRC buildings to DGIT's services. This migration will result in improved wireless performance throughout the building.
UCLA IT Services - Network Services will be performing wireless network maintenance on Sunday, December 15, from 6 a.m. to 4 p.m. Wireless access will be disrupted intermittently during this process. We apologize for any inconvenience this might cause. If you have any questions or experience any difficulties with the service outside of the maintenance window, please contact IT Services at (310) 267-HELP (4357) or email help@it.ucla.edu.
From Saturday, December 21, 2019 through Wednesday, January 1, 2020, all services and systems will be operating and emergency production support will be available as normal unless noted below.
Duo is now functioning normally.
On Thursday, Nov. 7, between 5:30 and 6 a.m., UCLA IT Services – Network Services will be performing maintenance to change the IT Support Center VPN RADIUS authentication to a pair of new RADIUS servers. Intermittent connectivity to the IT Support Center VPN can be expected during the maintenance window.
