UCLA IT Services -- Network Services will be performing a software code upgrade on the Data Center firewall appliances on Sunday, June 28, 2020 from 12:00 a.m. to 5:00 a.m. In addition, the ASA code running on the appliances will also be upgraded. The code will be upgraded on one DCN firewall at a time, and no outage is expected as traffic will be re-routed through the redundant firewall appliances. There could be a potential connection disruption while the traffic is being re-routed and the upgrade is being performed.
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IT Services is pleased to announce the launch of phase one of its new API Developer Portal. The API Developer Portal is a key component of the UCLA API Management Platform — it's the “face” of the UCLA API program and is the central hub for discovering campus APIs across many disciplines.
Zoom had disabled virtual camera support for Zoom in an earlier release on macOS. They have recently reenabled support, but only on a limited/whitelisted basis for a few virtual cameras. Included below is permitted software on their whitelist as well as virtual cameras that have been denied.
UCLA IT Services -- Network Services will be performing maintenance to the Campus VPN on Sunday, June 14, 2020 from 9:00 a.m. to 11:00 a.m. and from 9:00 p.m. to 12:00 a.m. Two VPN appliances will be removed from the cluster and dedicated for departmental VPN use. Campus VPN service is not expected to be interrupted, however some users may need to reconnect to the VPN during the maintenance window.
UCLA IT Services – Network Services will be performing maintenance to the GACnet captive portal to use new radius authentication servers on Tuesday, June 16, 2020 from 6:00 a.m. to 8:00 a.m. Users who are currently authenticated during the maintenance window will remain connected. A brief interruption to new users' login/authentication could be expected during the maintenance window.
The maintenance that ServiceNow had originally scheduled for this Friday, June 12, has been postponed to July 17, 2020.
IT Services will be performing VoIP Licensing activity on Wednesday, June 3rd from 6:00 p.m. to 8:00 p.m. During this time period, we expect no changes to your VoIP phone service.
IT Services -- Network Services will be performing maintenance on Campus Authentication Servers used for the "UCLA_WIFI" and "eduroam" SSIDs. This maintenance will allow us to point users to new Clearpass Authentication servers to log in to the "UCLA_WIFI" and "eduroam" SSIDs and will be completed on Sunday, June 14, 2020, from 6:00 a.m. to 12:00 p.m. During this maintenance, campus wireless users on UCLA_WIFI or eduroam will start authenticating to new Campus Radius Servers, and existing sessions will not be affected until the session is ended and the client authenticates to a new session.
One of the new enhancements in the latest version of Zoom, version 5.0.0, requires all users to update their desktop client by May 30. I encourage all UCLA users to review Zoom’s summary of the latest updates, as well as UCLA’s latest guidance for using Zoom, and to update your desktop client today.
On Sunday, May 31, 2020, from 6:00 a.m. to 10:00 a.m., UCLA IT Services will be performing maintenance to the authentication servers for off-campus eduroam users. Off-campus eduroam users are those that connect to eduroam at an external institution using their @ucla.edu credentials. A brief service interruption for new authentication attempts to eduroam for off-campus users could be expected during the maintenance window. On-campus eduroam users are not affected during this maintenance.
UCLA IT Services – Network Services will be performing a code upgrade on the Campus Backbone Network (CBN) Border router at Anderson on Sunday, May 17th, 2020, from 7:00 a.m. to 2:00 p.m. No outage is expected as the network traffic will be re-routed to redundant paths.
On May 17, 2020, at 6:00 a.m., IT Services will be performing a code update to the Enterprise Data Warehouse Services (EDWS). The update will reduce downstream sync issues that have been prevalent the last few weeks.
On Tuesday, May 19, 2020, at 6:00 p.m., IT Services will be performing maintenance on Campus Wireless VoIP phones to use the new RADIUS authentication servers. A brief service interruption for new connections on wireless VoIP phones could be expected during the maintenance window. We expect the update to be completed within two hours.
IT Services -- Network Services will be performing a firmware upgrade on Campus L2TP VPN devices on Sunday, May 31, 2020, from 7:00 a.m. to 12:00 p.m. During this maintenance, Campus L2TP VPN users may experience intermittent connectivity and may need to reconnect to the L2TP VPN. This is an effort to stabilize the Campus L2TP VPN devices for providing uninterrupted service. Note that Campus VPN users using the SSL VPN protocol (Cisco AnyConnect) will not be affected.
On Sunday, May 3, from 12 a.m. – 12:15 a.m., IT Services will be performing maintenance on our Duo service (Multi-factor Authentication) to allow the WebAuthN feature to be enabled at a future date. The maintenance window’s expected to last 15 minutes.
On Sunday, May 10, from 12 a.m. to 3 a.m., IT Services will be upgrading software on the Data Center firewall appliances. The upgrade is required to fix a software bug which results in a memory leak. This memory leak caused the firewall appliances to failover on 3/26/20 and resulted in an outage. We'll be upgrading the code on one firewall at a time. No outage is expected as traffic will be rerouted through redundant firewalls. There's a potential brief connection timeout while the traffic is being rerouted.
On Sunday, April 19, from 7 a.m. to 12 p.m., IT Services will be moving the IT Services VPN (its.ssl.vpn.ucla.edu) and Vendor VPN (vendor.ssl.vpn.ucla.edu) to a pair of new dedicated VPN appliances. The migration is transparent to the end-user, as the ITS and Vendor VPN IP pools and everything else will remain the same.
